Satisfaction Guarantee for Vehicle Covers
BudgeCovers.com guarantees that product you ordered will arrive in new condition, be free of defects and will cover the vehicle for which you ordered. Our guarantee is only for covers ordered using our Make, Model, Year selector (excluding the bimini top and RV estimator tool). If your item fails to meet the criteria above BudgeCovers.com will exchange the item for no additional charge (aside from price differences).
BudgeCovers.com Return Policy
BudgeCovers.com will accept return requests of items purchased within 30 days of receipt. Following the 30 day period, we cannot process any returns or exchanges for any reason.
BudgeCovers.com cannot accept returns of Budge Industries covers purchased through any other outlet. If you are trying to return a product purchased from a different retailer please contact them at the point of purchase.
BudgeCovers.com will only accept one return on an original order. In the event that you receive an exchange or replacement, we will not accept this replacement for a refund or exchange for any additional items.
HOLIDAY RETURN POLICY
We here at Empire Covers understand that people like to buy gifts for the holidays in advance. We will be extending our return period for any orders between November 23rd until December 25th. Any orders placed between those dates will be able to be returned or exchanged their order up until February 1. Our standard returns policy will still apply to all orders within this range. There will be no exceptions to our regular return policy for orders not placed between those dates.
Return Terms and Conditions
All returns which do not qualify under the Satisfaction Guarantee above are subject to the terms and conditions set forth below:
- Returned merchandise cannot be used or dirty. It must be in new, unused, and sellable condition.
- If an item is returned for any reason other than a defect in material or workmanship, there will be a 20% restocking charge in addition to the customer paying the cost of shipping the item back to us.
- All returns are subject to inspection prior to processing. Upon approval, Budge Industries will issue an RMA number. These RMA numbers are valid for 30 days. All returns must be received within 30 days following of approval and have a valid RMA number. Any return received after 30 days of opening the RMA will be subject to an additional 10% restocking fee.
- An additional 10% restocking fee will be applied to all returned products received without return authorization.
- Replacements are shipped upon receipt of your return item. This process can take 7-10 business days from the time the returning product is shipped back to us. It is recommended that you retain any tracking number for you returning package. All returns are subject to inspection prior to processing.
- Refunds for unused items are for the item only. Shipping charges are non-refundable, and customers are responsible for shipping the product back to Budge Industries. In some cases customers may be responsible for the shipping costs of the replacement item.
- BudgeCovers.com is not responsible if your delivery is not received due to circumstances beyond our control. Tracking information is provided to you via email automatically once your order ships. Tracking information is also available by telephone by calling 855-684-9363 during our normal business hours. Please contact FedEx at 1-800-GO-FEDEX with your tracking number to resolve any delivery issues. We do not require a signature upon delivery and thus must insist that you ship your orders to a secured and safe destination.
- BudgeCovers.com will only accept one return on an original order. In the event that you receive an exchange or replacement, we will not accept this replacement for a refund or exchange for any additional items.
- If a package is deemed undeliverable or refused and it is returned to us, we reserve the right to charge the customer for all shipping fees and an additional 10% restocking fee.
- All exchanges are final. No products that have been received as an exchange are allowed to be returned.
Bimini / RV Return Policy
Please note that due to their complex packing and shipping cost, all RV and bimini returns will be charged a 20% restocking fee and the customer will be responsible for paying for all shipping costs involved. EmpireCovers will gladly correct any incorrectly shipped or defective item at no extra charge to the customer within the first 30 days of receiving the order. This includes all replacement bimini canvas tops as well as tops sold with frames.
All rocket launcher returns will also have a 20% restocking fee. Customers are responsible for all shipping costs involved with a return or exchange.